Frequently Asked Questions

You can submit an appointment request through the Online Consultations page or contact the clinic by phone or email. A request is not a confirmed appointment; the clinic will contact you to discuss availability and next steps.

Please prepare a short summary of your symptoms and when they started, relevant medical history, current medicines, known allergies and any previous test results, scans or specialist letters. Bring the original reports or accessible digital copies where possible.

An online consultation may be useful for an initial discussion, reviewing available reports or deciding what assessment may be appropriate. The clinic will advise whether your concern can be addressed remotely or whether an in-person examination is needed.

Not in every situation. Some ENT concerns require direct examination, nasal endoscopy, ear examination, hearing or balance tests, imaging or another investigation. The clinician will explain when an in-person assessment is necessary.

No. Online consultations and appointment requests are not emergency services. For breathing difficulty, severe bleeding, a serious injury or another urgent medical problem, seek immediate medical attention through local emergency services.

GeSY eligibility, referral requirements and provider participation depend on the current Health Insurance Organisation rules and the specific service. Please contact the clinic before booking to confirm whether the requested appointment can be arranged under GeSY. See the GeSY patient information page for guidance.

The consultation usually begins with a discussion of your symptoms, medical history and any previous treatment. The examination is selected according to the concern and may include an examination of the ears, nose, throat or neck. Further tests are arranged only when clinically appropriate.

No. Many nasal and sinus conditions can be managed without surgery. Suitable options depend on the cause of symptoms, examination findings, severity, previous treatment and your individual circumstances. Surgery is considered only when appropriate after assessment and discussion.

Consider arranging an assessment when symptoms are persistent, recurrent, worsening or affecting sleep and daily activities, or when treatment has not helped. A clinician can assess possible causes and discuss appropriate next steps.

These symptoms can have different causes and may need different assessments. Depending on your history and examination, the clinician may recommend ear examination, a hearing test or further balance-related assessment. Sudden or rapidly worsening symptoms should be assessed urgently.

Assessment begins with your symptom history and an examination. For some voice, throat or swallowing concerns, a flexible laryngoscopy or another investigation may be recommended if clinically appropriate.

Yes. Previous imaging, hearing tests, endoscopy reports, laboratory results and letters from other clinicians can help provide context. Please bring the report and, where available, the original images or files.

A head and neck assessment may be appropriate for concerns such as a neck lump, salivary gland swelling, persistent throat symptoms, voice changes or selected thyroid, tonsil and neck conditions. The appropriate assessment depends on the symptoms and clinical findings.

No. A neck lump can have many possible causes, and surgery is not automatically required. Assessment may involve a clinical examination and, when indicated, imaging, blood tests or a tissue sample. The next step depends on the findings.

The clinician will ask about the duration and pattern of symptoms and review relevant medical history. Examination may include assessment of the throat and voice box, and a flexible laryngoscopy or other investigations may be recommended when appropriate.

A recommendation is made only after reviewing the symptoms, examination findings and any necessary investigations. The discussion should cover the expected benefits, material risks, alternatives, recovery and whether non-surgical management is reasonable.

Before a procedure, the clinical team will explain the reason for it, preparation instructions, anaesthesia arrangements where relevant, expected recovery, follow-up and warning signs. You should have an opportunity to ask questions and discuss the options before giving consent.

Seek urgent care for difficulty breathing, significant or uncontrolled bleeding, rapidly increasing neck swelling, or any severe or rapidly worsening symptom. Do not wait for a routine appointment or an online response in an emergency.